SERVICE AGREEMENT for working with Karina Gerhardt-Strachan
Why You're Reading this Document - The following Service Agreement (the "Agreement") will clearly communicate my expectations in working together. Please raise any questions you have before signing to make sure we are on the same page moving forward. In exchange for agreeing to work together, you agree to be bound by the following conditions.
1️⃣ Parties. This Agreement is made between Karina Gerhardt-Strachan, a Sole Proprietorship based in the Province of Ontario (“Karina Gerhardt-Strachan”, “I”, “me”, and “my”) and you, the undersigned (electronically or by hand) or person who has clicked “I Agree” to this Agreement (“you” and “your”).
2️⃣ My Commitment to You. I promise to provide you with one or more of the following Services: personalized Clinical EFT (Emotional Freedom Techniques) sessions with a certified practitioner and/or peaceful yoga classes with a certified yoga teacher, as outlined on my website (the "Services"). Here is what you can expect from me:
2.1. Time Integrity & Preparedness. I show up for you on time and prepared. I commit to centering and grounding myself before our time together so that I am able to hold deep space for you and deliver high-quality Services.
2.2. Communication. I respond to your emails, questions and inquiries as promptly as possible. If I do not know the answer, I strive to find an informed one for you.
2.3. Confidentiality. I will always act so as to protect your privacy to the best of my ability.
2.4. Student for Life and Continuing Education. I take great pride in being able to share the latest research and support for complementary wellness techniques. I also recognize that I continue to learn, grow and evolve. I reserve the right to retract previously provided knowledge and suggestions as new information becomes available. I am a teacher who also considers myself a student for life.
2.5. Willingness to Refer. While I am here to help you on your wellbeing journey to the best of my abilities, I also recognize there could be limitations to what I may be able to offer and that there could be situations where another qualified professional is better suited to assist you. With your consent and a signed release form, I will consult my referral network and refer you, if need be, to another professional so that you remain in good hands on your wellness journey.
3️⃣ What I Expect of You. Just as you invest in me, I also invest time and energy in you. For you to gain the most from our time together and the Services, here is what I expect of you:
3.1. Time Integrity. Let’s honor our time. Time integrity and keeping your word is important. Please arrive on time, honor the length of the Services and the cancellation policy detailed below.
3.2. Personal Responsibility & Ownership. You are responsible for your own physical, mental, emotional and spiritual well-being and actions during the course of the Services. While rare, you understand that “healing crises” can occur as a result of the Services. You are responsible for exercising sound judgement regarding scheduling other intensive body-oriented appointments shortly after our time together. Sometimes a powerful session needs time for integration and engaging in other techniques too quickly may be overwhelming for BodyMindSpirit.
3.3. Communication. I expect you to be upfront and honest about how your body & mind works, what issues and pains you have and your medical history. I can’t help it if I don’t know what you are experiencing!
3.4. Commitment. I expect you to be committed to the Services and to your self-growth and evolution. I encourage you to implement daily self-care practices and techniques that I may share to facilitate your wellbeing between our sessions.
3.5. Payment. I expect payment in full and on time. Payment failures for recurring payments may result in your membership being suspended.
4️⃣ Term + Termination. The term of this Agreement will begin on the date of execution by both parties and will continue for the duration of the Services as agreed upon between us (the “Term”).
4.1. Either party may terminate the Agreement at any time by providing 7 days advance written notice to the other party (via email is fine). However, if you terminate the Agreement before the term is complete, you will be obligated to make all payments as outlined in our payment schedule on my website.
4.2. I reserve the right to terminate this Agreement immediately if you violate any of the abovementioned expectations and you will not be entitled to any refunds or any continued working relationship with me.
4.3. You can cancel your membership subscription using the same method as your signup. If unsure, please contact me via email at lovinghealth108@gmail.com. All cancellations will be actioned within the terms of this agreement. Fees and penalties will apply.
5️⃣ Payment. You agree to pay the price, including the possibility of incremental payments (“Incremental Payment”) of a Membership, as outlined on my website (the “Payment”). The Payment price outlined on my website is subject to taxes and additional fees. Any subsequent changes to the Payment price will not affect the validity of this Agreement.
5.1. Payment Method on File. We accept E-transfers and cheques, or you may elect to keep a credit card or other method on file with us. By placing a card on file, the cardholder and account holder give permission to Karina Gerhardt-Strachan to charge the card for any session, auto-debit membership and/or cancellation fees (if applicable) accrued in accordance with the cancellation policy detailed below.
5.2. Declined Charge. In the event of a declined credit card/debit card when charging for monthly payments, your Services will be immediately suspended, pending you updating your payment information and paying the amount due in full.
5.3. Chargebacks. It is common for the bank or lender managing the chargeback dispute on your behalf to keep fees and administration costs, which result in a loss for Karina Gerhardt-Strachan for the services already rendered. You will also be responsible for any fees and administration costs taken from us due to a chargeback issue that ends with a determination in favor of Karina Gerhardt-Strachan.
5.4. Payment/Bank Fees. You will be responsible for any payment or bank fees levied due to the cancellation of a payment, e-transfer or returned cheque.
6️⃣ Fluctuation of Payments. You understand that I reserve the right to change my prices and that in your acceptance of these new prices and continued payment, you continue to be bound to all the terms of this Agreement. I will always provide at least 30 days notice before raising any prices and will communicate with you to ensure you are aware of any changes.
7️⃣ Incremental Payments. If your payment method includes Incremental Payments, you authorize Karina Gerhardt-Strachan to maintain your account information and charge that account automatically in line with your payment plan or membership renewal with no further action required from you.
7.1. Karina Gerhardt-Strachan will charge your method of payment as outlined on her website for the Incremental Payment. We will notify you 30 days before any increase.
8️⃣ Legal Fees. You will be responsible for any and all legal fees incurred by me regarding any potential chargeback issues (for example, if you want to issue a chargeback or contest a payment).
9️⃣ Cancellations and Refunds. Integrity and keeping your word are the cornerstones of all success. With that in mind, this is my cancellation and refund policy:
9.1. Refunds. My Services are non-refundable. In certain circumstances, I may consider transferring a 1:1 session credit to a new client. These decisions will be considered case by case at Karina Gerhardt-Strachan’s sole discretion.
9.2. Cancellation / Reschedule Policy. If you have to cancel or reschedule a 1:1 session for any reason, please give at least 24 hours notice. If you give less than 24 hours notice, we reserve the right to decline the request to reschedule your session. In case I cancel the session due to unforeseen circumstances, I will reschedule the session in the future.
🔟 No Guarantees. I cannot guarantee the success of the Services. I promise to provide you with the opportunity and support to see you grow, but the success of the Services ultimately depends on you. As such, no guarantees can be made for any particular outcome from my Services.
1️⃣1️⃣ Communication. You understand that electronic correspondences cannot be guaranteed to be secure or error-free and could create a situation where information is intercepted, corrupted, lost, destroyed, arrives late or incomplete, or contains viruses. It is your full responsibility to check your email Inbox as well as Promotions, Junk, Spam folders in a timely manner for session and event Zoom links. Karina Gerhardt-Strachan is not liable for your inability to attend a session or event as a result of a misplaced communication.
1️⃣2️⃣ Confidentiality and Permissions (1-to-1 Services). You understand that with the exception of special situations described below, you have the absolute right to the confidentiality of your 1-to-1 Services with me. I will not tell anyone else what you have shared in 1-to-1 Services. I will always act so as to protect your privacy to the best of my ability. You may direct me to share information with whomever you choose, and you can change your mind and revoke that permission at any time. Although I take steps to protect client confidentiality, you understand that electronic correspondences are not always guaranteed to be secure and situations could arise where information is intercepted and viewed by someone in your vicinity. I may under certain circumstances legally speak to a health-care professional or a member of your family about you without your prior consent, but I will not do so unless the situation is an emergency. The following are exceptions to your right to confidentiality:
12.1. There are some situations in which I am legally obligated to take action to protect others from harm, even if I have to reveal some information about a client. For example, if I believe that a child, an elderly person, or a disabled person is being abused, I must file a report with the appropriate provincial or local agency.
12.2. If I believe that a client is threatening serious bodily harm to another, I am required to take protective actions. These actions may include notifying the potential victim, contacting the police, or seeking hospitalization for the client.
12.3. If I believe that you are in imminent danger of harming yourself, I may legally break confidentiality and contact the police, a local crisis team, or a family member or other close connection.
12.4. If I am asked to provide services to your spouse, partner, or another member of your family, we will, in advance, establish the limits of confidentiality.
12.5. I may occasionally find it helpful to consult other professionals about a client. During a consultation, I make every effort to avoid revealing the identity of the client. The consultant is also bound to keep the information confidential. If you don’t object, I will not tell you about these consultations unless I feel that it is important to our work together.
12.6. If you tell me of the behavior of another named health or mental healthcare provider that suggests this person has either (1) engaged in sexual contact with a patient, including yourself, or (2) is impaired from practice in some manner due to cognitive, emotional, behavioral, or health problems, I am required to report this to the practitioner’s provincial licensing board. I would inform you before taking this step. If you are my client and are also a health-care provider, however, your confidentiality remains protected under the law from this kind of reporting.
12.7. In certain legal proceedings, particularly those involving child custody or those in which your emotional condition or treatment is an important issue, a judge may order my testimony. Confidentiality is not protected when a judge makes such an order or in certain other legal procedures. Please consult with an attorney if you are involved in a legal situation in which such confidentialities may be an issue.
1️⃣3️⃣ Ownership of Materials. All the content that may be provided to you, including but not limited to videos, audios, documents and PDFs, are for your use only and are not to be re-distributed or re-used.
1️⃣4️⃣ Media Release. I think you’re awesome, the shifts you experience during our time together are amazing and I may reach out to you for a testimonial! By participating in my Services, you agree to grant me the irrevocable right to use your likeness, image, photos, testimonials, public reviews on Google Business, video content and audio recordings captured of you during the Services or that you share with me online (via your own or others posting of you), as part of my online streaming, marketing and sales throughout the world and in perpetuity. You also release me from all claims you may have relating to such use. Please let me know if you ever want me to stop using any of this content of you.
14.1. Video/Photo Release (Group Services). I often record live group calls, classes, workshops or programs for educational purposes and upload the recordings to online learning portals available on my website for current and future clients to view. By enrolling in a group call, class, workshop or program, you give me permission to publish any video/audio footage or photos taken of you during the live calls. You release me from any claims that may arise from the publication of these videos, photographs, or recordings. You will never be recorded without permission.
1️⃣5️⃣ Waiver. Before the Services can begin, you must also read the Waiver Agreement form. Please read it and make sure you understand it. You need to sign that form as well as this Agreement so that I can be absolutely sure you understand and agree to it.
1️⃣6️⃣ Standard Legal Things. Choice of Laws and Venue. This Agreement will be governed exclusively by the laws of the Province of Ontario. The parties agree to irrevocably submit all claims to the exclusive jurisdiction of the courts of the Province of Ontario. Severability. If any provisions of this Agreement are invalid or unenforceable, the other provisions in the Agreement will remain in full force and effect. Entire Agreement. This Agreement constitutes the entire Agreement between the parties and replaces any prior agreements. Waiver of Breach. The waiver by me of any breach by you of any provision of this Agreement will not be taken to be a waiver of any further breaches by you. Notice. For the purpose of this Agreement, email will suffice for written notice when required as set out above. Headings. The headings used in this Agreement are for stylistic purposes only and none of the content in the headings are intended to be legally binding. Counterparts. This agreement may be signed in any number of counterparts, each of which is an original, and all of which, taken together, constitute one single document. Online Agreement. We agree that this Agreement may be signed electronically or agreed to by having you click “I Agree”, the effect of which will be the same as if we signed this Agreement by hand and the intention of which is that both parties desire to be bound by all the terms of this Agreement.
You made it! Excited to do great things together!
Last modified: March 7, 2025